Deputy Manager

General

Promoting quality achievement and performance improvement throughout the organization.
Develop, implement, communicate and maintain a quality plan to bring the organization Quality Systems and Policies into compliance with quality system requirements. Ensuring compliance with national and international standards and legislation. Defining quality procedures in conjunction with operating staff. Setting up and maintaining controls and documentation procedures. Monitoring performance by gathering relevant data and producing statistical reports. Organize and manage quality assurance function in close co-operation with with the Departmental Coordinators. Identifying relevant quality-related training needs and delivering training. Collating and analyzing performance data and charts against defined parameters. Manage and maintain the organization’s quality inspection Reports

• Coordinates, through organizational leaders, educational activities regarding standards, systems and other quality improvement methodologies.
• Provides facilitation on process improvement, quality improvement, kaizen and other statistical techniques, and focused training to the management and employees of all network hospitals.
• Provides focused surveys, process monitoring, etc, to assess state of readiness for surveys, and to focus upon continual improvement.
• Manage the customer satisfaction survey, consultant survey, internal audits and track recommendations for corrections of identified deficiencies.
• Work in collaboration with Hospital GMs, Managers responsible for quality system and accreditation at individual hospitals on Quality and Accreditation activities, focus efforts and provide consistency.
• Provides on-site consultation to individual entities to assure that data is being used in quality improvement and risk management initiatives.
• Provides expertise in development of organization dashboard, facility dashboards, and service line dashboards.
• Provides comparative data for company, and a resource for benchmarks and best practices.

Skill Sets:

• Leadership, Knowledge And Skill Requirements.
• Participates as requested as a team player in facility and system-wide quality initiatives and programs.
• Develops and maintains good working relationships with management, employees, and other constituencies.
• Uses various communication techniques on a regular basis, to exchange all information necessary and applicable in order to efficiently and effectively fulfill duties.
• Participates as a team player in promoting a positive image of the HOSPITAL and its affiliates.
• Expertise in ISO/JCAHO standards and surveying/auditing methods.
• Public speaking, consultative and interpersonal skills.
• Understanding of the corporate and healthcare environment.
• Performs other duties as necessary and/or as assigned.