Deputy Manager

• To always have a thorough knowledge of the entire functioning of the department and act as a catalyst in the smooth organization and co-ordination of the activities of his subordinates.
• To have thorough know -how of the technical aspects of the department
• To have very good knowledge of preparing palatable dishes most suitable for the patients ailing from different illness.
• To have effective communication skills
• To have efficient time Management
• To introduce/implementation of cost control measures and economizing on use of condiments and raw materials without compromising on quality
• To introduce checks and control measures to eliminate loss, wastage and pilferage.
• To undertake Human resources development by arranging regular training programmes to staff as and when required.
• To ensuring that safe clean and hygienic conditions are always maintained in the kitchen and working areas of the department.
• To supervise and advise the cooks as to the type quantity and quality of vegetables and ingredients to be used and also the method to be adopted for cooking the dishes, if necessary by actual demonstration.
• Interaction with medical faculty, nursing, Engineering and maintenance department materials management department, Human Resources Department, Security, Laundry and general administration in matters relating to Housekeeping and infection control.
• Participate in meeting of infection Control Committee and implement the decision of the committee in so far as they concern housekeeping activity.
• Human resources management and development within housekeeping department.
• Deciding on the standards and frequency of cleaning required at different areas/ items to the satisfaction of the concerned department, activity centres and infection control Committee.
• Visit different areas of hospital, (more particularly patient floors) and communicate with patients/their relatives and hospital staff to find out if they have any problems related to housekeeping matters, or suggestion for improvement. This must be followed by expeditor's corrective actions.
• Carry our work-study, when wastage of time by housekeeping staff is suspected secularly keep a watch on consumption of materials to avoid inadequate use, or excessive use of items.
• Make walk around inspection of bathrooms, toilets, garbage area, administrative office etc. to check for any leakage, seepage, water logging, Odor, condition of doors vendors etc. and to generally assess the quality of cleaning zone done and take immediate action to remedy or rectify defects and deficiency etc. in housekeeping if noticed during the inspection visits.
• Organize communication meetings within the Department to get proper feedback from the staff about any problems faced by them which hampers their work, suggestions, personal grievances etc. and corrective steps whenever possible or report to Administration in Charge.
• Majority of the employee in Housekeeping Department are in the Attendant Category, who are generally Semi-literate and come from socially and economically weaker section of the society they wed constant and continuous counselling on matters of personal hygiene, attitudes towards allotted work, their domestic problems strong traditional beliefs, and superstitions, work etiquette’s, discipline and personal appearance while on duty manager – Housekeeping should take it as a responsibility to guide and advice this category of employees on the above mentioned matters as part of human resources development activity.
• Executive Housekeeping must strive to create an impression among the housekeeping personnel that he/she is strict disciplinarian and perfectionist, in all matters of department.
• Monitor the formulated daily work schedules per shift.
• Supervise and inspect the work done by housekeeping staff at different areas/items at different times.
• Counselling staff in matters of work and hospital discipline.
• Interaction and co-ordination with patient floors and different department in housekeeping matters.
• Maintenance and updating of scheduled housekeeping jobs.
• Ensure corrective action has been taken on complaints received form patient floors, Department etc. on matters relating to Housekeeping Department.

Skills:-

• Ability to work in group across the hospital and as a member of team.
• Ability to work with minimal supervision.
• Comprehensive knowledge of their work with reference to the obligation to maintain the confidentiality of his / her patients and adhere to bylaws, rules & regulations of the medical organization.
• Excellent command of oral & written Hindi & English.
• Sound Computer skills including knowledge of MS word & Excel