Deputy Manager

Job Responsibilities:

• Promoting quality achievement and performance improvement throughout the organization.
• Coordinates, through organizational leaders, educational activities regarding standards, systems and other quality improvement methodologies.
• Develop, implement, communicate and maintain a quality plan to bring the organization Quality Systems and Policies into compliance with quality system requirements.
• Provides facilitation on process improvement, quality improvement, kaizen and other statistical techniques, and focused training to the management and employees of all network hospitals.
• Provides focused surveys, process monitoring, etc, to assess the state of readiness for surveys, and to focus upon continual improvement.
• Manage the customer satisfaction survey, consultant survey, internal audits and track recommendations for corrections of identified deficiencies.
• Work in collaboration with Hospital GMs, Managers responsible for quality system and accreditation at individual hospitals on Quality and Accreditation activities, focus efforts and provide consistency.
• Setting up and maintaining controls and documentation procedures.
• Provides on-site consultation to individual entities to assure that data is being used in quality improvement and risk management initiatives.
• Provides comparative data for the company, and a resource for benchmarks and best practices.
• Monitoring performance by gathering relevant data and producing statistical reports.
• Organize and manage quality assurance function in close co-operation with the Departmental Coordinators.
• Identifying relevant quality-related training needs and delivering training.
• Collating and analyzing performance data and charts against defined parameters.
• Manage and maintain the organization’s quality inspection Reports