Executive

Requisition Id: 15339

Job Summary

Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work. Receive visitors or patients, ascertain their needs, direct them, accordingly, answer the telephone, handle receipt and dispatch of reports and couriers and perform related clerical duties according to the department to which assigned.

Job Responsibilities

To greet visitors and patients, determine their needs and guide them accordingly.
Receive patient and patient family in a pleasing manner
Taking complete details while doing the New Registrations like Permanent address, phone numbers, personal information etc.,
Maintain confidentiality about patients.
To answer queries and to provide information directly to the person or on the telephone.
For e.g. Explaining rates, charges, services, discounts (if any) and hospital policy regarding payment of bills (when needed), availability of doctors, may inform the patient’s relatives when the patient is placed on the critical list.
To make future reservations for patients
Guiding relatives of patients to their rooms during visiting hours
To maintain and prepare files, records and reports.
Feeding data into the computer
To courier patient report dispatch and handling of MIS reports
Handle grievance related to patient queries.
Explain hospital regulations to patients, concerning visitors and visiting hours
To arrange for escorting patient to room or ward stations
To sort mails and deliver messages
To do admission counselling, re- counselling and deposit f/u.