Application Support Engineer 1
About Narayana Health:
Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high-quality, affordable healthcare services to the broader population. Narayana Health Group is India’s leading healthcare provider and one of the largest hospital groups in the country, with a network of 21 hospitals, 5 heart centres, and 19 primary care facilities. The NH group treats over 2.6 Million patients every year from over 78 countries, covering 30+ medical specialities.
For more details, please refer to our website at: https://www.narayanahealth.org
About Medha:
Medha is the Advanced Analytics & AI arm of Narayana Health, focused on transforming healthcare through data, intelligence, and thoughtfully designed digital products. Our mission is to simplify decision‑making across hospitals, clinics, and care teams by bringing clarity, precision, and actionability to every layer of healthcare operations.
Our products power large health systems, influence mission‑critical workflows, and support clinical and non‑clinical teams in delivering safer, faster, and more coordinated care.
For more details, please refer to our website at https://www.medha.health
Why Join Medha?
Shape the Next-Generation Intelligence Products:
Medha is building a unified intelligence ecosystem for healthcare. As a designer, you’ll influence products that drive decisions for clinicians, operations, business leaders, and frontline users.
Be an Early Builder:
Our design team is new and growing. You’ll play a foundational role in establishing the design culture, processes, and standards from the ground up.
Solve Real, High-Impact Problems:
Every product you design directly supports patient outcomes, operational efficiency, and healthcare quality across some of the largest health systems.
User-Centric Discovery:
You’ll have opportunities to meet users across hospitals, understand real-world behaviours, and translate them into actionable product experiences.
Collaborative & Vision-Led Work:
Work closely with product, engineering, and domain teams to deeply understand Medha’s core value proposition and solve problems with clarity and intent.
About the Role:
We are looking for a motivated and detail-oriented Support Engineer to join our Analytics & AI division within a leading hospital chain. This role involves supporting our analytics platform and AI-powered applications, including tools like AI Scribe, ensuring smooth operations and high availability. This is an excellent opportunity for fresh engineering graduates to gain hands-on experience in healthcare analytics, AI systems, and production support environments.
Key Responsibilities:
- Provide technical support for the analytics platform and AI applications.
- Monitor system performance, troubleshoot issues, and ensure uptime and reliability.
- Respond to and resolve user-reported issues and incidents within defined SLAs.
- Perform root cause analysis and coordinate with development teams for bug fixes and enhancements.
- Assist in deployment, configuration, and maintenance of applications.
- Maintain documentation for support processes, known issues, and resolutions.
- Support data pipelines and dashboards, ensuring data accuracy and availability.
- Participate in weekend and rotational support shifts.
- Continuously identify opportunities for process improvements and automation.
Required Qualifications
- Bachelor’s degree in engineering (Computer Science, IT, ECE, or related fields).
- Strong problem-solving and analytical skills.
- Basic understanding of:
- SQL and databases
- APIs and web applications
- Operating systems (Linux/Windows)
- Good communication skills and ability to work in a team environment.
- Willingness to work in rotational shifts, including weekends.
Preferred Skills (Nice to Have)
- Prior experience in Application or Product support
- Exposure to Python or scripting languages.
- Basic understanding of cloud platforms (AWS/Azure/GCP).
- Basic understanding of DevOps.
- Familiarity with monitoring tools or ticketing systems.
- Interest in AI/ML applications in healthcare.
What We Offer
- Opportunity to work on cutting-edge AI solutions in healthcare.
- Hands-on experience with real-world analytics platforms.
- Learning and growth in a fast-paced, technology-driven environment.
- Mentorship from experienced professionals.
Who Should Apply
- Fresh graduates passionate about technology, analytics, and healthcare innovation.
- Candidates looking to start their career in production support, AI systems, and data platforms.