Executive

JD : The Service Excellence Staff is responsible for enhancing the overall patient experience by delivering exceptional service and ensuring patient satisfaction throughout their visit. This role acts as a bridge between patients, families, and hospital staff, addressing concerns promptly and fostering a culture of empathy, respect, and quality care.

Key Responsibilities:

Greet patients, visitors, and families warmly, providing assistance and information as needed.
Address patient inquiries, complaints, and concerns in a timely, professional, and empathetic manner.
Collaborate with clinical and administrative teams to resolve patient issues and improve service delivery.
Conduct patient satisfaction surveys and follow-up to identify areas for improvement.
Educate patients and families about hospital services, policies, and procedures.
Maintain accurate records of patient interactions, complaints, and resolutions.
Participate in training programs to continuously improve communication and service skills.
Act as an ambassador for the hospital’s commitment to service excellence and patient-cantered care.
Skills:
Customer service excellence
Conflict resolution and complaint handling
Effective verbal and written communication
Team collaboration
Attention to detail
Multitasking and time management