Executive

About NH:
Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high quality, affordable healthcare services to the broader population. 
For more details please refer to our website at : https://www.narayanahealth.org
Job Purpose:
To be courteous to patients and customers.
Job Responsibilities:

•     Cost Estimation & Disclosure: Provide detailed, accurate financial estimates for surgeries, procedures, and inpatient stays based on clinical protocols and consultant preferences.
•     Estimation Follow-ups : Conduct daily reviews of active patient files to compare the initial estimate against real-time consumption of pharmacy, consumables, and OT services.
•     OT Cancellation Monitoring : Track and document financial implications of cancelled surgeries, ensuring that patients are informed of any non-refundable costs or rescheduling fees.
•     Data Preparation : Consolidate daily billing data and patient feedback into organized sheets for the finance and operations departments.
•     Analyzing Data with Reasons: Identify and explain the specific reasons for bill inflation, such as extended OT time, change in surgical consumables, or unexpected ICU transfers.
•     PPT Presentations : Prepare weekly or monthly performance reports for management, highlighting estimation accuracy rates, counseling success, and patient financial satisfaction scores.
•     Insurance & TPA Coordination : Assist patients in understanding their insurance coverage, co-payment requirements, and potential out-of-pocket expenses before admission.
•     Dispute Resolution: Address patient queries regarding discrepancies in their bills by providing evidence-based justifications for clinical charges.
Candidate Requirements:
•    Able to work accurately and with minimal supervision.
•    Ability to comprehend written instructions given by the related departmental personnel.
•    Ability to plan & organize ones work schedule effectively.
•    Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.
•    Affinity to work in team.
•    Enthusiasm.
•    Open-mindedness.