Lead - TA Shared Services

Job Description: Lead – TA Shared Services

Job Purpose:

The Recruitment Operations Lead is responsible for designing, standardizing, and continuously improving the recruitment operating model across all business lines and locations. This role owns process excellence, technology/ATS configuration, data quality, vendor governance, and operational metrics, ensuring the TA Shared Services Centre delivers consistent, efficient, and high‑quality hiring support at scale.

Experience & Qualification:

• Graduate / Post Graduate – preferably in HR
• Experience in hiring healthcare hiring preferred
• Experience in managing large teams
• 10–12 years in TA with strong stakeholder management; high‑volume hiring for Nursing/Para or critical/managerial roles for Admin.

Job Responsibilities:

1. Process Design, Governance & Standardization

• Define and maintain standardized hiring processes, SOPs, SLAs, templates, and policies across Nursing, Paramedical, Admin, and Doctor segments.
• Ensure process consistency across clusters and adherence to compliance, audit, and documentation standards.
• Partner with the TA Head – SSC to roll out new workflows, JD templates, and approval rules across teams.

2. ATS Management, Workflow Configuration & Automation

• Own ATS workflow design—screening rules, automation triggers, notifications, candidate tagging, templates.
• Drive high ATS adoption and ensure first‑time‑right data entry across all delivery teams.
• Lead integrations (e.g., background verification, assessments) and enhancements to improve efficiency and accuracy.

3. Vendor & Tools Management

• Manage all recruitment‑related vendor relationships (job boards, sourcing partners, BGV, assessment tools).
• Track vendor SLAs, negotiate renewals, and evaluate ROI for each contract.
• Identify and implement new tools to enhance sourcing, screening, scheduling, and onboarding efficiency.

4. Operations Excellence, Metrics & Continuous Improvement

• Track and report operational KPIs: TAT, funnel conversion, recruiter capacity, source performance, cost‑per‑hire.
• Partner with the Analytics Executive to design dashboards and generate insights for leadership reviews.
• Lead continuous improvement initiatives (process simplification, automation, capacity optimization).
• Drive adherence to SLAs across sourcing, scheduling, offer management, and onboarding.

5. Training, Change Management & QA

• Conduct process/ATS training for all TA SSC teams; ensure capability readiness during changes or rollouts.
• Run regular QA checks on process compliance, ATS hygiene, and documentation quality.
• Serve as the operational escalation point for TA Specialist and delivery teams on process or system issues.

6. Cross‑Functional Collaboration

• Work with TA Specialists to ensure seamless workload flow across sourcing, screening, scheduling, offer and onboarding stages.
• Coordinate with HRBPs, Operations, Finance, IT, and Legal for process alignment and compliance.
• Support manpower planning cycles through process and tool readiness.

Skills & Competencies:

• Strong process and systems orientation.
• Expertise in operational metrics and analytics.
• High proficiency with ATS/HR technology tools.
• Vendor negotiation and governance capability.
• Excellent communication, facilitation, and training ability.