Senior Manager

Requisition Id: 10106

Job Purpose and Scope

To lead and expand Narayana Health’s international patient services and medical value travel business with a strong focus on Africa. The role involves developing partnerships, driving patient acquisition, and ensuring seamless end-to-end patient experiences while building the hospital’s brand internationally.

Key Responsibility Statement

1. Business Development & Partnerships

Identify and pursue new business opportunities across Africa and other focus geographies.
Build and sustain relationships with hospitals, medical institutions, government bodies, facilitators, embassies, and referral networks.
Develop corporate tie-ups and strategic collaborations to increase patient inflow and strengthen Narayana Health’s global footprint.

2. International Patient Acquisition & Services

Drive patient acquisition through effective engagement with local partners and referral channels.
Ensure seamless coordination of the patient journey—including visa support, travel assistance, treatment planning, and discharge follow-up.
Collaborate with clinical and non-clinical teams to deliver superior patient experience across all touchpoints.

3. Market Development & Brand Promotion

Promote Narayana Health as a leading medical value travel destination in African and other international markets.
Plan and execute roadshows, digital campaigns, outreach programs, and patient education initiatives.
Monitor competitor activities and market trends to provide insights for business strategy and differentiation

4. Reporting, Training & Continuous Improvement

Prepare regular reports on business performance, patient inflow, and market development.
Train internal teams on international patient care protocols and cultural sensitivity.
Capture patient feedback, analyze improvement opportunities, and drive corrective measures.

Educational qualifications/Certification

Graduate in any disciplie

MBA/PG in Marketing, Healthcare, or International Business preferred.

Relevant experience

6 - 9 years of experience in international business development, medical tourism, or healthcare services, with strong exposure to African markets

Threshold skills and capabilities required to execute the role (Functional & Behavioural)

Functional

International business development & partner management.
Patient service excellence & operational coordination.
Market analysis, strategic planning, and reporting.

Behavioural:

Strong interpersonal and cross-cultural communication.
Ability to work independently with accountability.
Proactive, empathetic, and results-oriented mindset.