Organization: Health City, Cayman Islands
Department: Patient Services / Patient Care

Job Summary

The Patient Care Coordinator is responsible for ensuring smooth coordination of patient services, providing administrative and operational support, and maintaining effective communication between patients, healthcare professionals, and hospital departments.

Key Responsibilities

• Coordinate patient appointments, admissions, consultations, and follow-ups.
• Assist patients with enquiries and provide guidance throughout their healthcare journey.
• Liaise with doctors, nurses, and other departments to ensure seamless patient care.
• Maintain accurate patient records and documentation while ensuring confidentiality.
• Coordinate patient referrals, investigations, and discharge procedures.
• Address patient concerns professionally and ensure timely resolution.
• Support billing, insurance coordination, and other administrative processes.
• Maintain high standards of patient service and satisfaction.

Qualifications & Skills

• Bachelor's degree or diploma in Healthcare Administration, Nursing, or a related field.
• Previous experience in patient coordination or hospital administration preferred.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in MS Office and hospital management systems.
• Strong attention to detail, problem-solving abilities, and a patient-focused approach.

Reporting To

Patient Services Manager / Manager-Patient Services 

Work Location

Health City, Cayman Islands