Executive- Front Office

Job Responsibilities:

• Take care of the patient's appointments and communicate with them about the same.
• Guide patients with the information they want and provide the help needed.
• Convey the consultation timings and explain about their secretaries and appointment process.
• Read people for discomfort, impatience and anxiety and know how to manage them.
• Deal with all internal patient related matters under the guidance of the HOD.
• Receive the Patient/ Visitor, find the purpose, guide and provide relevant information to patients and their relatives/attendants as required 
• Coordinate with other department personnel and ensure smooth functioning of the place of   work allotted.
• Attend to the phone calls within two rings.
• To solve the patients problem if any, to the extent possible.
• Co-ordinate with various department to get the reports on time
• After ascertaining the purpose e.g. Blood investigation/ Radiological procedures/ Consultation, counsel the patients accordingly, raise the bill and guide the patient to the respective Department/ Consultant.
• Attend all departmental meetings.
• Assist Manager as and when required in the day to day work.

Candidate Requirements:

• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Team Player