Patient Care Coordinator

Requisition Id: 6141

Job Responsibilities:

Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.
Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
Work with the medical staff to develop, implement and carry out improvement programs
Ensure that disease and other registry data entry is up to date and use registry
Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
Facilitate the admission process as per policy.
Act proactively in quality improvement program.
Perform other duties as assigned by relevant authorities.

Candidate Requirements:

Proficiency in verbal communication in English and Spanish and understanding of basic written English and Spanish.
Demonstrated ability to work effectively in a team environment.
Demonstrated problem solving skills in a complex environment.
Demonstrated effective interpersonal relationship and customer service skills.
Good organizational and time management skills
Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications in ways that facilitate panel management.

Accountability: For the relevant processes
Customer-Focus :Listen to the voice of the customer and strive to delight them by exceeding their expectations
Teamwork :f someone needs help, help them
Initiative : Be innovative, apply fresh ideas, and continuously improve how you do your work
Confidentiality: Maintain strict confidentiality and respect the privacy of others
Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work
Respect: Demonstrate consideration and appreciation for co-workers and patients
Communication :Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others