Executive

Front Desk Management:
Oversee daily operations of the hospital’s front office including patient reception, registration, and directing visitors to appropriate departments.

Patient Interaction:
Greet patients and visitors warmly, provide information regarding hospital services, and handle inquiries professionally.

Appointment Coordination:
Manage and coordinate patient appointments with various hospital departments and specialists efficiently.

Staff Supervision:
Supervise and train front office staff to maintain high standards of service and ensure adherence to hospital policies.

Communication Hub:
Act as a liaison between patients, doctors, nursing staff, and hospital administration to ensure seamless communication and patient flow.

Complaint Resolution:
Address and resolve patient complaints and concerns promptly and escalate issues to higher management when necessary.

Documentation & Reporting:
Maintain accurate records of patient visits, appointments, and front office activities. Prepare periodic reports for hospital management.

Billing Coordination:
Assist with initial billing inquiries and coordinate with the finance department to ensure smooth patient billing and insurance processes.

Compliance & Safety:
Ensure front office operations comply with hospital policies, healthcare regulations, and maintain patient confidentiality (HIPAA compliance or relevant local regulations).

Technology Use:
Utilize hospital information systems (HIS), electronic medical records (EMR), and appointment scheduling software efficiently.