Executive
Requisition Id:
5029
- Receive patient and patient attendants in a pleasing manner
- Answer Telephone calls.
- Talk at reasonable sound levels. (Do not shout or talk loudly)
- Answering all queries by patients/attendants politely.
- Listen the patient/attendant carefully
- Guide the patients in right way.
- Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
- Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
- Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept. etc.,
- Coordinate with the Consultants
- Co-ordinate with the Admission Counter and keep the update information from time to time.
- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
- Maintain interpersonal relations within the departments and other departments
- Maintain Good relations with the patients
- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
- Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.
- Maintain confidentiality about patients.
- Counsel the patients/attendants whenever it is necessary.
- Communicate to your HOD from time to time.
- Escorting VIP Patients.
- Coordinate with GM-Operations regarding any administrative related problems
- Preparing MIS report and submit to the GM-Operations
- Coordinate with service department for any Maintenance work, Housekeeping work and F&B work
Administrative
- Possess information related to Hospital procedures/protocol
- Managing Leaves and permissions
- Report all the incidence to the in charge
- Attend meetings and self-development programs.
- Attends related meetings and gives input on new methods of improving outpatient services.
- Provide training to the staff
Maintains discipline, dress code and punctuality among the staff.