Executive

Requisition Id: 5944

Patient Relation

Receive patient and patient attendants in a pleasing manner
Answer Telephone calls.
Talk at reasonable sound levels. (Do not shout or talk loudly)
Answering all queries by patients/attendants politely.
Listen the patient/attendant carefully
Guide the patients in right way.
Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc.,
Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc.,
Coordinate with the Consultants
Co-ordinate with the Admission Counter and keep the update information from time to time.
Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
Maintain interpersonal relations within the departments and other departments
Maintain Good relations with the patients
Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities.
Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly.
Maintain confidentiality about patients.
Counsel the patients/attendants whenever it is necessary.
Communicate to your HOD from time to time.
Escorting VIP Patients.
Coordinate with GM-Operations regarding any administrative related problems
Preparing MIS report and submit to the GM-Operations
Coordinate with service department for any Maintenance work, Housekeeping work and F&B work

Administrative

Possess information related to Hospital procedures/protocol
Preparing duty roasters for the department
Managing Leaves and permissions
Report all the incidence to the in charge
Attend meetings and self-development programs.
Attends related meetings and gives input on new methods of improving out patient services.
Provide training to the staff
Maintains discipline, dress code and punctuality among the staff.