Deputy Manager

Key Responsibilities:

1. To ensure complete customer (patients and attendants) satisfaction.
2. To coordinate with front office, labs, radio, diagnosis, radiation therapy  department, OT, ICU and treating teams to ensure the following:-

1. Vacant bed position is intimated to front office.                                                                              
2. All Vacant rooms are ready to receive new Admission.
3. Residents and nurses attend to the Patient and Consultant’s order are executive on time.
4. Patients are explained the rules, regulation and systems of the hospital very politely.
5. Discharge procedure and the times taken for discharge are explained to each Patient.
6. All queries of the patients are answered through proper channels.
7. Coordination is done with Patients, housekeeping staff, department of radio diagnosis/ imaging, radiotherapy, OT and ICU to transport the patients as per appointments and get them back.
8. All lab investigations are sent at stipulated time and reports are available at the earliest.
9. All Patients who are either empty stomach or with full bladder get their diagnostic/ therapeutic Procedures/surgeries as per the plan and are not made unnecessarily.
10. Food is served to Patients even after the lunch hours as soon as the above categories of Patients return to their return/ wards.
11. Discharge summaries are made on priority, for Patients who have to catch trains/ flights, leave early to avoid heat/traffic/ any other reason.
12. Each and every Patient fills up the customer feedback form.
13. All private Patients of single room, deluxe, super deluxe categories are seen off appropriately.
14. All I.P.D. files are completed by the treating team within the stipulated period and dispatched to the MR Department by the Nursing staff.

3. To socialize with all admitted Patients, understand their Problems and find out the correct solutions in consultation with the treating team and the management
4. To collect filled up customer feedback forms from the wards and submit to the designated PRO at the front Office.
5. To work continuously with the objective of achieving at least 90-95% customer satisfaction .
6. All other work assigned by management / HOD time to time.