Deputy Manager

Key Responsibilities –

1. Responsible for follow up with the patients like IP, OP, & LAMA.
2. Maintain daily and monthly sheet of follow up patients.
3. Key Role play of providing proper Estimation of CASH/PANEL/CREDIT for IP/OP patients.
4. Coordinate and retain the LAMA case from Emergency and Floors.
5. Give and maintain daily, weekly and monthly reports to COO/Head Operations and all respective  Reporting authority as per requirement of organization. To be able to draw analysis out of the MIS and OPD Patient analysis & submit suggestions to management
6. Getting patient feedback forms filled up and taking corrective and preventive actions.
7. Coordination with Consultants as well as Patients/relatives and satisfy their needs and requirements with optimum level of satisfaction.
8. To coordinate for ensuring patient is admitted in the desired category as advised by the consultant as per set protocols mentioned in the front office manual.
9. To coordinate for ensuring that permission/undertaking for admission is submitted before initiating admission process.

10. To coordinate for optimum record keeping of all the required patient records
11. Responsible for providing Estimates to Patients for their surgeries.
12. Responsible for handling the phone queries.
13. Regarding the Drop out Cases , follow up with the patients and knew the reason/s behind that and then try to convert in to the surgeries.
14. Pay personal attention to each patient ensuring provision of delightful services and clarify their queries if any.
15. Ensure patient / attendants, consultants and senior management are fully satisfied with Quality of Services provided by the hospital staff.
16. To undertake any other task as assigned by the management and ensure their successful completion.    
17. To fulfil the Vision, Mission and Objectives of the hospital to ensure complete customer satisfaction.
18. To train the staff and impart team spirit and leadership qualities in team