Senior Executive

Requisition Id: 7207

Over all supervision of all the functioning departments on Multi/Allied OPD. viz; FO, Billing, TPA, Estimation , Oncology OPD, Allied OPD, Imaging, Radiation Oncology as well co-ordination with other service departments so as to run smooth Multi OPD operation and achieve maximum patient satisfaction.
Complete customer satisfaction in Multi OPD by the optimum waiting time, best possible appropriate estimated cost of treatment, early appointment for the investigations and procedures.
Ensure smooth Multi OPD activity, such that patient waiting does not prolong and patient avails services in Radiology, Radiation therapy OPDs, sample collection Room, Pharmacy, billing & Panel desk.
Response & prompt actions to customer complaints for speedy and satisfactory resolutions. To become the first responder to all problems faced by patient in ground floor.
To give daily MIS report to Reporting HOD/COO/FD/Head Operations/Medical Admin or any other Reporting Authority in the morning before 9:15 am as per format.
Give and maintain daily, weekly and monthly reports to Reporting HOD/COO/FD/Head Operations/any other Reporting Authority as per requirement of organization. To be able to draw analysis out of the MIS and OPD Patient analysis & submit suggestions to management
To coordinate with other department i.e, IPD, OT, Nursing, Laboratory, Radiology, Maintenance, Housekeeping, Stores, Information Technology, Billing and Pharmacy/Medical admin.
Coordination with Consultants as well as Patients/relatives and satisfy their needs and requirements with optimum level of satisfaction.
To coordinate, maintain and implement NABH standards and protocols in your department.
To streamline the registration, admission and billing process with special emphasis on appointment.
To ensure availability of adequate staff strength for smooth functioning of the department(s).
To coordinate with concerned department(s) for adequate manpower planning.
Responsible for orientation, teaching, training of front office and OPD staff and recording of non-performance.
Getting patient feedback forms filled up and taking corrective and preventive actions.

Billing

To coordinate for ensuring OPD billing is done timely and accurately in order to prevent delay in consultation/treatment of patient.
To coordinate with RMO’s, SMO’s, MO’s to utilize the service efficiently.

Admission

To coordinate for ensuring patient is admitted in the desired category as advised by the consultant as per set protocols mentioned in the front office manual.
To coordinate for ensuring that permission/undertaking for admission is submitted before initiating admission process.
To coordinate for optimum record keeping of all the required patient records.

Public Relation

To coordinate for carrying out effective public relation activities related to internal and external costumers.
Promoting Health Check programmes.

Administrative.

To ensure hospital service rules and other office orders are followed in letter and spirit.
To ensure applicable Standard Operating Procedures are followed in the letter and spirit.
To coordinate for ensuring availability of consultant in their respective chamber as per the OPD timing.
To resolve and escalate conflicts related to management of consultant roaster.
To analysis and achieve targets for continuous quality improvement indicators

Housekeeping and Maintenance

To coordinate for ensuring high standard of cleanness and hygiene in the respective departments.
To coordinate for ensuring service is managed professionally to showcase the strength of the respective department.

Others

To fulfil the Vision, Mission and Objectives of the hospital to ensure complete customer satisfaction.

To train the staff and impart team spirit and leadership qualities in team
To undertake any other task as assigned by the management and ensure their successful completion.