Senior Executive

Requisition Id: 13772

Key Responsibilities:

Over all supervision of all the functioning departments on Multi/Allied OPD. viz; FO, Billing, TPA, Estimation , Oncology OPD, Allied OPD, Imaging, Radiation Oncology as well co-ordination with other service departments so as to run smooth Multi OPD operation and achieve maximum patient satisfaction.
Complete customer satisfaction in Multi OPD by the optimum waiting time, best possible appropriate estimated cost of treatment, early appointment for the investigations and procedures.
Ensure smooth Multi OPD activity, such that patient waiting does not prolong and patient avails services in Radiology, Radiation therapy OPDs, sample collection Room, Pharmacy, billing & Panel desk.
Response & prompt actions to customer complaints for speedy and satisfactory resolutions. To become the first responder to all problems faced by patient in ground floor.
To give daily MIS report to Reporting HOD/COO/FD/Head Operations/Medical Admin or any other Reporting Authority in the morning before 9:15 am as per format.
Give and maintain daily, weekly and monthly reports to Reporting HOD/COO/FD/Head Operations/any other Reporting Authority as per requirement of organization. To be able to draw analysis out of the MIS and OPD Patient analysis & submit suggestions to management

To coordinate with other department i.e, IPD, OT, Nursing, Laboratory, Radiology, Maintenance, Housekeeping, Stores, Information Technology, Billing and Pharmacy/Medical admin.
Coordination with Consultants as well as Patients/relatives and satisfy their needs and requirements with optimum level of satisfaction.
To coordinate, maintain and implement NABH standards and protocols in your department.
To streamline the registration, admission and billing process with special emphasis on appointment.
To ensure availability of adequate staff strength for smooth functioning of the department(s).
To coordinate with concerned department(s) for adequate manpower planning.
Responsible for orientation, teaching, training of front office and OPD staff and recording of non-performance.

Getting patient feedback forms filled up and taking corrective and preventive actions