Senior Manager
Requisition Id:
13768
1. OPD Operation Management
- Lead and manage day-to-day OPD operations across specialties.
- Ensure smooth patient flow from registration to consultation and discharge from OPD.
- Monitor OPD scheduling, appointment management, waiting time, and doctor coordination.
- Improve patient experience and satisfaction in OPD areas.
- Ensure optimum utilization of consultation rooms, manpower, and operational resources.
- Coordinate with consultants and clinical departments for efficient clinic functioning.
- Implement SOPs, operational protocols, and quality standards.
- Address escalations and resolve patient grievances promptly.
2. Estimation Cell Management
- Lead and supervise the hospital estimation cell team.
- Ensure accurate, timely, and transparent estimates for surgeries, procedures, packages, and admissions.
- Standardize estimation processes and approval workflows.
- Coordinate with clinical teams for treatment planning and costing inputs.
- Ensure estimates comply with hospital tariff structures and payer agreements.
- Minimize billing disputes through proper counselling and estimate accuracy.
- Monitor estimate turnaround time and patient satisfaction.
- Ensure proper documentation and tracking of all estimates issued.
3. Patient Conversion Management
- Lead patient conversion initiatives for consultations, diagnostics, surgeries, health packages, and admissions.
- Develop systems to convert enquiry patients into confirmed procedures/admissions.
- Monitor daily conversion funnel including: OPD enquiries, Procedure counselling, Surgery conversions, Estimate-to-admission conversions, Follow-up conversion calls
- Ensure effective counselling and financial guidance to patients and attendants.
- Coordinate with consultants to support treatment acceptance and closure.
- Track conversion ratios specialty-wise, consultant-wise, and counsellor-wise.
- Identify reasons for non-conversion and implement corrective measures.
4. Team Leadership & Cross-functional Coordination
- Lead and mentor Service Excellence and IPD teams.
- Conduct periodic training programs on service standards and process adherence.
- Foster interdepartmental collaboration to ensure seamless service delivery.
- Drive automation and workflow optimization
- Drive continuous quality improvement initiatives
- Ensure compliance with NABH standards
5. Behavioural /Leadership Competencies
- Planning and organizing
- Strong understanding of healthcare standards
- Ability to manage multiple tasks and priorities effectively.
- Alertness - prompt in response and action.
- Caring, empathetic & problem solving attitude
- Initiative
- Good communication & Interpersonal Skills
- Team Player