Assistant Manager

Requisition Id: 10038

About NH:

Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

Organize and Co-ordinate of daily routine function of the department.

Job Responsibilities:

Co-ordination, registration & In-patient /out-patient billing for consultation & investigation/s, admission,

telephone handling, reports handling.

Coordinating for Doctors.
Analyze the Customer Complaints and suggestions and ensuring remedial implementation.
Conducting orientation programs for all the freshly joined staffs in the hospital.
Take care of the patient's appointments and communicate with them about the same.
Guide patients with the information they want and provide the help needed.
Convey the consultation timings and explain about their secretaries and appointment process.
Read people for discomfort, impatience and anxiety and know how to manage them.
Deal with all internal patient related matters under the guidance of the HOD.
Coordinate with other department personnel and ensure smooth functioning of the place of work allotted.
To solve the patients problem if any, to the extent possible.
Co-ordinate with various departments to get the reports on time.
Prepare the patients file replete with all the patient records i.e. Sonography, pathology, etc.
Any other work assigned by the superiors from time to time.
Attend to all internal departmental problems and report to HOD
Any other work assigned by the concerned doctors from time to time.

Candidate Requirements:

Able to work accurately and with minimal supervision.
Ability to comprehend written instructions given by the related departmental personnel.
Ability to plan & organize ones work schedule effectively.
Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.
Affinity to work in team.
Enthusiasm.