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Executive

Requisition Id:  9043

About NH:

Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

 NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

The primary role of the Patient Care Coordinator is to support the Care Team (Doctor, Nurse, Dietician, Physiotherapist, etc) by coordinating care to patients on the provider’s daily schedule and by proactive interventions.

•           Will act as a conduit for the transmission of information between providers and patients.

•           Will coordinate Medical and Support services for all patients.

•           Will facilitate information flow and referral services for patients to address their medical and psychosocial needs.

Job Responsibilities:
  •   Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has been provided to each patient as per plan.
  • Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
  • Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
  • Support in the medication refill process. Ensure that information goes when and where it is needed.
  • Coordination with clinical and non-clinical support services (Laboratory, OT, Admission, Billing, F&B, House Keeping, Pharmacy, and Maintenance) to facilitate the IP Care.
  • Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
  • Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
  • Work with the medical staff to develop, implement and carry out improvement programs
  • Ensure that disease and other registry data entry is up to date and use registry
  • Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
  • Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
  • Facilitate the admission and discharge process as per policy.
  • Act proactively in quality improvement program.
  • Perform other duties as assigned by relevant authorities.

Candidate Requirements:

 

  • Proficiency in verbal communication in English and understanding of basic written English.
  • Demonstrated ability to work effectively in a team environment.
  • Demonstrated problem solving skills in a complex environment.
  • Demonstrated effective interpersonal relationships and customer service skills.
  • Good organizational and time management skills
  • Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.
  • Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.
  • Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications in ways that facilitate panel management.

Behavioral Competencies:

  • Accountability: For the relevant processes
  • Customer-Focus: Listen to the voice of the customer and strive to delight them by exceeding their expectations
  • Teamwork: If someone needs help, help them
  • Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work
  • Confidentiality: Maintain strict confidentiality and respect the privacy of others
  • Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work
  • Respect: Demonstrate consideration and appreciation for co-workers and patients
  • Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others

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