Executive

About NH:

Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman. NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

The primary role of MOD is to Coordinate with patients & is to support the Care Team (Doctor, Nurse, Dietician,

Physiotherapist, etc) by coordinating care to patients on the provider’s daily schedule and by proactive interventions.

• Will act as a conduit for the transmission of information between providers and patients.

• Will coordinate Medical and Support services for all patients.

• Will facilitate information flow and referral services for patients to address their medical and psychosocial

needs.

Job Responsibilities:

· Facilitate the care team in coordinating care for visits and for future healthcare needs and ensure that proper care has

been provided to each patient as per plan.

· Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.

· Provide an effective communication link between patient and medical staff, including relaying messages from

providers, gathering information from patients for providers, etc.

· Support in medication refill process. Ensure that information goes when and where it is needed.

· Coordination with clinical and non clinical support services (Laboratory, OT, Admission, Billing, F&B, House Keeping,

Pharmacy, and Maintenance) to facilitate the IP Care.

· Ensure that all patients are tracked and data entered into systems for follow-up and reporting.

· Coordinate with the medical staff to ensure that case management services are provided to patients with complex

medical and/or psychosocial problems.

· Work with the medical staff to develop, implement and carry out improvement programs

· Ensure that disease and other registry data entry is up to date and use registry reports to organize plan of care

· Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at

using the resources available within the Center.

· Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed. · Facilitate the admission and discharge process as per policy. · Act proactively in quality improvement program. · Perform other duties as assigned by relevant authorities

Candidate Requirements:

· Proficiency in verbal communication in English and understanding of basic written English.

· Demonstrated ability to work effectively in a team environment.

· Demonstrated problem solving skills in a complex environment.

· Demonstrated effective interpersonal relationship and customer service skills.

· Good organizational and time management skills

· Good working knowledge of local social service resources or skills to acquire and use this knowledge and information expeditiously.

· Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.

· Basic level of skill with Microsoft Word, Excel and ability to use other computer programs and applications in ways that facilitate panel management.

Behavioral Competencies:

· Accountability: For the relevant processes

· Customer-Focus :Listen to the voice of the customer and strive to delight them by exceeding their expectations

· Teamwork :If someone needs help, help them

· Initiative: Be innovative, apply fresh ideas, and continuously improve how you do your work

· Confidentiality: Maintain strict confidentiality and respect the privacy of others

· Ethical: Demonstrate integrity, honesty, and stewardship in all encounters at work

· Respect: Demonstrate consideration and appreciation for co-workers and patients

· Communication: Demonstrate the ability to convey thoughts and ideas as well as understand perspective of others