Executive

Key Responsibilities:

• Serve as the first point of contact for patients via phone, email, and in-person interactions.
• Schedule patient appointments and follow-up visits efficiently, coordinating with providers’ schedules.
• Maintain accurate patient records, ensuring compliance with privacy regulations (e.g., HIPAA).
• Educate patients about procedures, treatment plans, medications, and clinic policies.
• Facilitate communication between patients, medical staff, and external providers.
• Address patient concerns, questions, and complaints in a professional and timely manner.
• Assist with insurance verification, prior authorizations, and billing inquiries.
• Track patient progress and ensure follow-up care is provided as needed.
• Collaborate with multidisciplinary teams to improve patient experience and clinic workflow.
• Participate in quality improvement initiatives and maintain up-to-date knowledge of clinic protocols.

Qualifications:

• Bachelor’s degree in healthcare administration, nursing, or a related field preferred.
• Previous experience in patient coordination, medical office administration, or a healthcare setting.
• Knowledge of medical terminology, healthcare processes, and insurance procedures.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in electronic medical records (EMR) and scheduling software.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Empathy, patience, and a commitment to patient-cantered care.

Working Conditions:

• Full-time, on-site (or hybrid if applicable)
• May require occasional evening or weekend shifts depending on clinic hours
• Interaction with diverse patient populations and healthcare professionals

Performance Metrics:

• Patient satisfaction scores
• Appointment scheduling efficiency
• Accuracy and timeliness of patient records
• Resolution of patient concerns and complaints