Senior Consultant, CX

About Narayana Health:

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high-quality, affordable healthcare services to the broader population. Narayana Health Group is India’s leading healthcare provider and one of the largest hospital groups in the country with a network of 21 hospitals, 5 heart centers, and 19 primary care facilities. The NH group treats over 2.6 Million patients every year from over 78 countries covering 30+ medical specialties. 

Our Centers of Excellence help in treating Adult & Pediatric patients and we have one of the largest transplant centers in India. We have a strong presence across 17 locations in India, and an overseas hospital in the Cayman Islands, USA. Two of our hospitals have international accreditation from the Joint Commission International (JCI) and 19 hospitals have domestic accreditation from National Accreditation Board for Hospitals (NABH).

For more details, please refer to our website at: https://www.narayanahealth.org

About Athma:

Software Development Centre is the technology arm of Narayana Health, a leading healthcare network spanning two countries. We at Athma SDC are engaged in building next-generation products for healthcare with the goal of making healthcare safe and affordable to patients. Our products are handling more than 10M transactions daily and help 7M patients navigate their health journeys. For more details, please refer to our website at - https://athma.health

Role : Sr. Functional Consultant – CX

Job Description:

• Candidates should demonstrate experience and business knowledge of Hospital Industry. Should have good understanding of ‘how hospital functions.
• Identify, analyse, and gather business requirements and develop functional specifications.
• Create project and operational support documentation, which may include business requirement documents, process and data flow diagrams, solution design specifications, implementation plans and testing scripts, and reporting of results.
• Review, analyse and evaluate business and user needs and documents findings and recommend changes to business processes to increase system effectiveness for end users.
• Validate the business need for solutions to business problems and process improvements.

• Analyse the effectiveness of the functionality/solution provided to the end customer.
• Conduct trainings to various functions required during the project implementation.
• Support the customer teams by keeping trainers abreast of new functionality and system changes.
• Provide assigned on-site support during go-lives and system upgrades.
• Apply best practices in functional areas related to Implementation and Operations Management.
• Execute a portion of the project scope and provide strong subject matter expertise to the tasks or workstreams you support.
• Demonstrate a strong understanding of the client environment and overall project scope.
• Knowledge of US healthcare will be an added advantage.

Interpersonal Skills:

• Interested to work in Healthcare IT.
• Dynamic and adoptable to the environment.
• Enthusiastic to learn new skills and ability to lead.
• Customer centric approach.
• Very good communication skills (written and verbal).

Key Areas: Implementation | Support | Coordination | Communication | Customer Success | Gap Analysis | Analytical Skills | Project Planning

Experience: 5-10 Years

Travel Required: Yes (based on project requirements)